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I Can’t Log In
I Can’t Log In

#problem #account #profile

Updated over a week ago

If you cannot log in to your account, please contact us by email at

Also, in order to speed up the process, please send us a screenshot of the problem and specify the following information:

  • Have you changed your device?

  • If you have a new device, do you use the same Apple ID?

  • Indicate the email and name you used when signing up in the app.

  • What type of subscription you have? Did you buy your subscription through the App Store or on our website?

  • Send us a screenshot of your payment.

We will process your request as soon as possible and will get back to you with a solution.

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