If you cannot log in to your account, please contact us by email at support@myketo.care.
Also, in order to speed up the process, please send us a screenshot of the problem and specify the following information:
Have you changed your device?
If you have a new device, do you use the same Apple ID?
Indicate the email and name you used when signing up in the app.
What type of subscription you have? Did you buy your subscription through the App Store or on our website?
Send us a screenshot of your payment.
We will process your request as soon as possible and will get back to you with a solution.