The method of requesting a refund for the subscription depends on whether you purchased it through the App Store or on our website.
If you purchased a subscription on our website:
Note that the subscription purchased on our website is not displayed in your Apple subscriptions.
All actions with subscriptions purchased on our website are carried out by our support service.
If you have purchased a subscription on our website and need to request a refund, please contact us via in-app support chat or by email support@myketo.care and we will process your request as soon as possible. To contact us via in-app support chat, you need to click the "Support Chat" button in the upper right corner of the Today screen and then click "Send us a message".
It will expedite the processing of your request if you include the email address you used to purchase the subscription along with the reason for the refund.
Please note that in case you dispute or charge back the purchase with your credit card issuing bank or with PayPal, it might take weeks and sometimes even months to reach a final decision, and we will not be able to refund the disputed transaction.
Therefore, we ask you to contact our support first, so that we can resolve your issue as quickly as possible.
If you purchased a subscription through the App Store:
Unfortunately, we don't have access to your subscription as all transactions are handled by Apple.
To request a refund for a subscription purchased through the App Store, please contact Apple directly using this instruction.
If you have any further questions or concerns, please don't hesitate to reach out to us via our support chat or answer to this article. Our team will be happy to assist you in any way we can.