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How to Request a Refund
Updated over a month ago

If you're unhappy with your Keto Diet App experience and want to request a refund for your subscription, the process will vary depending on where you made the purchase. Whether you subscribed via the website, the App Store, or on your Android device, this guide will walk you through the appropriate steps for obtaining your refund.

Before submitting your request, we kindly invite you to review our Money-Back Policy to ensure your eligibility for a refund. If you experience any issues, please feel free to reach out to our support team at support@myketo.care for assistance.

I purchased my subscription through the App Store:

Unfortunately, we don't have access to your subscription as all transactions are handled by Apple.

To request a refund for a subscription purchased through the App Store, please contact Apple directly using this instruction.

If you have any further questions or concerns, please don't hesitate to reach out to us via our support chat or answer to this article. Our team will be happy to assist you in any way we can.

I purchased my subscription on the website:

Note that the subscription purchased on our website is not displayed in your Apple subscriptions.

All actions with subscriptions purchased on our website are carried out by our support service.

If you have purchased a subscription on our website and need to request a refund, please contact us via in-app support chat or by email support@myketo.care and we will process your request as soon as possible. To contact us via in-app support chat, you need to click the "Support Chat" button in the upper right corner of the Today screen and then click "Send us a message".

It will expedite the processing of your request if you include the email address you used to purchase the subscription along with the reason for the refund.

Please note that in case you dispute or charge back the purchase with your credit card issuing bank or with PayPal, it might take weeks and sometimes even months to reach a final decision, and we will not be able to refund the disputed transaction.

Therefore, we ask you to contact our support first, so that we can resolve your issue as quickly as possible.

I have an Android device:

Note that the subscription purchased on our website is not displayed in your Apple subscriptions.

All actions with subscriptions purchased on our website are carried out by our support service.

If you have purchased a subscription on our website and need to request a refund, please contact us via in-app support chat or by email support@myketo.care and we will process your request as soon as possible. To contact us via in-app support chat, you need to click the "Support Chat" button in the upper right corner of the Today screen and then click "Send us a message".

It will expedite the processing of your request if you include the email address you used to purchase the subscription along with the reason for the refund.

Please note that in case you dispute or charge back the purchase with your credit card issuing bank or with PayPal, it might take weeks and sometimes even months to reach a final decision, and we will not be able to refund the disputed transaction.

Therefore, we ask you to contact our support first, so that we can resolve your issue as quickly as possible.

If you have any further questions or concerns, please don't hesitate to reach out to us via our support chat or answer to this article. Our team will be happy to assist you in any way we can.

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